Predictive Dialer Calling
Once accounts are located, we process the collection calls through a telecommunications computer called a predictive dialer. The predictive dialer dials telephone numbers and feeds live connected calls to the collectors. This prevents time consuming busy lines and no answers, increasing our collector's productivity 20
0 to 300 percent.
1-800-Caller ID Skip Tracing
ACCB utilizes a unique skip-tracing tool, which allows us to leave an "800" number with a contact, i.e., a friend, relative or employer. A call is placed to the contact, asking assistance to have the debtor return a call to the "800" number. When the debtor recalls the "800 number, the origin of the call is traced instantaneously. With a new telephone number, ACCB can proceed with the normal collection call. On average, this system proivdes 30%-50% success, which allows ACCB the opportunity to collect more accounts.
Automated "No Signature" Check Authorization
After the debtor agrees to pay, ACCB has the capability of printing a check in our office. The debtor supplies us with their bank account number, authorization numbers and the check for payment is processed immediately. This system eliminates "the check is in the mail" scenario or a delay of a number of days.
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